Online Banking

Sign on to Citi Online and send us a secure message to ask about your account, send us a request, enquiry about a product or update your details.

CitiPhone

Call our 24-hours CitiPhone Banking Services on +973 17582484

Complaints

Please visit Citi Online, click 'Service Center', select 'Write to us' and raise a complaint or request.

We will resolve with-in 4 working days and will get in touch with you either through phone or your registered email address. Please be patient in case of complaints related to partner offers, wealth management, the credit bureau and technical problems, these may take longer.

Email Write in to us at bah.customer.service@citi.com for your query, request or feedback.

If your query has not been addressed to your satisfaction, please click here

Important notice: Update your details

To enjoy uninterrupted services, please maintain your valid and current information with us at all times. Walk into any of our branches with the below listed documents.

• CPR/Smart Card/National ID
• Passport
• Driving License

We will retain a copy and return your original document(s) immediately.

Marketing communication

If you wish to opt-out of future marketing communication, please call CitiPhone at +973 1758 2484.