Please note that the below mentioned complaint handling process is applicable only to complaints or queries raised by customers of Citibank, N.A., Bahrain Branch ("Citi Bahrain") regarding Citi Bahrain products, services or offers. Citi Bahrain shall not be responsible for handling any complaints or queries raised by customers of Citibank N.A. branches outside of Bahrain or any other Citigroup entities.
At Citibank, we endeavor to provide a world-class level of service through a continuous process of staff training and improvement in our processes. Whilst we are grateful for your positive feedback with regards to our standards of service, it is equally important for us to welcome any concerns you may have with regards to the service provided by our bank. This will help us in further improving our existing standards.
In this regard, we are detailing below the various channels through which you may register your concerns as well as any suggestions that you may have about the service level you expect from Citibank:
Channels available for raising concerns:
What you should expect from us:
Citibank, N.A. Bahrain
Licensed by CBB as a Conventional Retail and Wholesale Bank